Terms

  • All laptops sold by Diesel Soft are refreshed units equipped with brand new solid-state drives (SSDs).
  • A 6-month hardware warranty is provided on all laptops, communication adapters, and connectors.
  • The hardware warranty is void if any item is:
    • Physically damaged or misused,
    • Opened, tampered with, or disassembled,
    • Exposed to liquid damage, or
    • Modified in any way without authorization from Diesel Soft.
  • All diagnostic software is activated for 12 months from the date of purchase.
  • After the 12-month period, a renewal subscription is required to continue using the software.
  • Software subscriptions include remote support and activation assistance during the active period.

The software warranty becomes void and a paid reinstallation will be required if:

  • The computer becomes infected with a virus or malware, requiring a full reformat.
  • The customer attempts to clone, copy, or transfer software to another computer.
  • The customer modifies, repairs, or edits the software files.
  • The operating system is upgraded (e.g., from Windows 10 to Windows 11).

 

Note: Software installations and activations are non-refundable.

  • Refunds are available within 30 days of the original purchase date.
  • Refunds are subject to the following restocking fees:
    • 20% on laptop
    • 35% on interface/communication adapters and connectors
  • Returned items must be in their original condition. Additional fees may apply if products are damaged, incomplete, or show signs of wear.
  • Diesel Soft includes remote support via TeamViewer during the first 12 months after purchase.
  • After the first year, continued support is available through an annual support and subscription renewal.
  • Customers are responsible for providing:
    • Reliable internet access
    • Adequate power
    • TeamViewer access for remote sessions
  • While we strive to respond promptly, please note that support requests may experience delays of several hours depending on technician availability.
  • Our software has the capability to modify parameters and applying delete functions (e.g., DPF, EGR, DEF).
  • Improper use of delete functions can result in equipment damage. Customers assume all responsibility for performing such modifications correctly.
  • Diesel Soft does not provide delete files. These files are sold separately and are not included with software purchases.
  • Customers are responsible for understanding what is required to complete any delete, including:
    • Physical modifications to the ECM or components
    • Any mechanical work required on the equipment

Customers are responsible for:

  • Ensuring that all equipment and software are used legally and ethically.
  • Maintaining proper data backups before performing updates or modifications.
  • Verifying compatibility of any third-party tools, adapters, or systems before purchase or installation.

Diesel Soft is not responsible for damages resulting from misuse, improper installation, or unauthorized modifications to software or hardware. All products are sold “as-is” beyond the stated warranty period.

By completing a purchase, you confirm your agreement to these terms and conditions. Diesel Soft reserves the right to update or modify these terms at any time without prior notice.